Delivery

Our standard shipping is available for mainland England and Wales. For deliveries to the rest of the UK please get in touch at ellena@emilewines.co.uk for a quote.

We offer free standard shipping for orders over £75.

All wine deliveries will be fulfilled by DHL, LCB, APC or DeeVee, using the fastest service available Monday – Friday.

Tracking information will be sent to the email address provided.

Our office is open Monday – Friday, 9.30am-5pm, orders will be processed ASAP and we aim to complete all deliveries within 5 working days.

Gift wrapping is available, please mention this in the order notes. Gift wrapped orders may take longer.

Failure to receive a confirmed delivery will result in further charges.

Returns

If you have received an incorrect order please get in touch with us at ellena@emilewines.co.uk within 3 working days and we will arrange a collection and replacement.

We cannot accept returns on open bottles.

If you are unhappy with your order please get in touch at orders@emilewines.co.uk ASAP and we will do what we can to help.

If you would like advice on your order, any of our wines or any aspect of storing and serving wines please contact rebecca@emilewines.co.uk

For non-wine items we accept returns in unused, re-sellable condition if returned within 14 working days. Please email orders@emilewines.co.uk to receive a returns authorisation number. We can not accept returns without this.